Senior Customer Success Manager

Company: VirtualVocations
Location: Amarillo
Posted on: November 1, 2024

Job Description:

A company is looking for a Senior Customer Success Manager to assist and lead their largest customers in maximizing ROI with their platform.

Key Responsibilities

Drive re-engagement and increase product adoption among strategic accounts
Guide high-value creators through onboarding and provide necessary training
Collaborate cross-functionally to manage customer outreach campaigns and ensure satisfaction

Required Qualifications

7+ years of experience in a Customer Success or Account Management role
Experience in the ticketing industry
Proven track record of owning customer outcomes with a SaaS product
Experience using CRM software (Salesforce, Gainsight) and Google Suite
Prior experience with Tableau, Snowflake, and SQL

Keywords: VirtualVocations, Amarillo , Senior Customer Success Manager, Executive , Amarillo, Texas

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