Bilingual Healthcare Customer Service Representative

Company: VirtualVocations
Location: Amarillo
Posted on: October 19, 2024

Job Description:

A company is looking for a Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members and providers regarding health and wellness inquiries.

Key Responsibilities

Actively listen to customers to understand their concerns and build rapport
Provide essential information about access to care issues, benefits, and member coverage
Navigate multiple computer applications to assist customers effectively

Required Qualifications

18 years or older with a high school diploma or equivalent
Minimum of 1 year of previous call center experience
Bilingual in English and Spanish
Experience with Medicare and/or Medicaid is a plus
Willingness to work flexible shifts, including weekends and holidays

Keywords: VirtualVocations, Amarillo , Bilingual Healthcare Customer Service Representative, Healthcare , Amarillo, Texas

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